Customer Care & FAQs

What are your opening hours and contact details?

9.00 – 5.00 pm (Mon to Fri)
info@gbnprimo.co.uk
01992 709420
Bank Holidays closed

Is you furniture in stock?

We hold some stock; however bespoke furniture will not be in stock.

How long before my furniture is delivered?

If in stock we can deliver in 7 to 10 working days, however if we need to order in this can take up to 4-6 weeks. For bespoke furniture please allow 6-8 weeks.

Is the delivery free?

There is a nominal charge for delivery within the 25 mile radius, for outside this area including international please contact office for a quote.

Is the furniture covered by guarantee?

Yes our furniture is guaranteed for 1-2 years depending on range.

Can I visit your offices?

Yes, please email or call to discuss your requirements. We can then arrange an appointment with our experienced design/sales team and they will discuss your requirements and show you the range available. However offer a free planning service and can arrange for a representative to come to site to discuss your requirements in more detail.

Can we supply our own fabric?

Yes, we can upholster in customers own fabric, alternatively we have a wide range of fabrics to select from.

Do we qualify for discount?

All our prices are based on individual job by job basis and depends on quantities purchased. We ensure clients get the best prices and discount possible for their project.

Do we have a representative in our area?

We have agents based in certain areas and an in house sales and design team who are happy to come to site to discuss your requirements.

How can we help?

Telephone Enquiry

Please call us on 01992 709 420 for immediate assistance on any furniture items

Send Us a Message

Visit our contact page to send us a message OR email your enquiry to info@gbnprimo.co.uk.

Design Service

On site design consultation available including product selection and free space planning service

View Client Case Studies

Read what our clients say about work, and see examples of how we have enhanced their interior.